E.ON Sverige AB and our subsidiaries in Sweden are the data controllers for the information you provide to us at eon.se or directly to us in some other way. The first part of this page contains a brief and comprehensive description of the legislation and the way we handle personal data. Further down the page you will find links to each special area where there are more detailed descriptions of the processing of personal data.
We only process personal data when we have a legitimate purpose and we always process personal data with respect for your privacy. Sensitive personal data is processed only if there are particularly strong reasons and if there are legal requirements for it. We only disclose personal data to someone outside E.ON if it is clear that the legal conditions for this are met.
Information request
Contact Customer Service
Swedish Authority for Privacy Protection (IMY)
imy@imy.se
Data Protection Officer
040-25 50 00
dataskyddsombud@eon.se
Collection of personal data
We use so-called cookies when visiting eon.se. These cookies are used as an aid to the visitor so that the person can easily access the correct information and adapt their visit to individual wishes. The visitor has the opportunity to say no or yes to cookies. The visitor can reject cookies by setting the browser according to these preferences.
The visitor may also voluntarily provide their personal data to us through the website and we may also access personal data when someone submits their data to us by letter, email, telephone, etc. or by obtaining data from public registers.
Legal basis for our processing of personal data
The legal basis differs depending on the type of processing of personal data that we carry out and it may be contract, legitimate interest, legal obligation, interests of fundamental importance or consent. The legal basis on which we base each treatment is apparent from the specific information associated with each service and processing.
Information to the data subject
When personal data is provided to us, the person who provides their personal data receives information about:
- which E.ON company is responsible for the processing of personal data
- for what purpose the personal data is collected
- other information necessary for the personal data provider to be able to take advantage of his or her rights, such as information if there are other recipients of the data, as well as the right to apply for information and receive rectification.
If we collect the personal data ourselves and you do not know that we have that type of information, we will inform you.
Purposes
We only collect personal data for specific and legitimate purposes. Normally, the purpose is to perform a service requested by the person concerned. We do not process personal data for purposes that are incompatible with the original purpose. Information about the purpose of the specific case is given in connection with e-mail forms, contractual terms and the specific information associated with each service and processing.
Processing of personal data in third countries
In some cases, your personal data may be processed in a country outside the EEA. To ensure safe handling, we have taken appropriate protective measures. In most cases, this is in the form of an approved standard contract. You can find a copy of any existing agreements or other measures on our website.
Consent
If you have previously given consent, you can easily withdraw this. We will then not process additional personal data or update previously provided information about the person, if consent is a prerequisite for processing the personal data.
Marketing
Where personal data may be used for direct marketing purposes, this is stated in connection with the collection of personal data. Anyone who does not want personal data to be used for direct marketing can report this to us.
We do not conduct direct marketing towards people who are not interested in this. To ensure this, we match personal data against various registers for direct marketing such as the NIX register.
We want you to be satisfied with our marketing communication including your preferred channels for us to reach you. If you have any specific requests please contact our Customer Support.
Services we provide
Power outage information based on the selected location or address is a service we provide. If you use the service and allow us to use your current location, we will collect your GPS location data or address. This information is needed to view information about current power outages. As soon as we receive this information from you and the information about current outages in the specific area has been delivered to you, the GPS location information we have collected from you will be deleted.
Information to the customer when sending confirmations via SMS and e-mail
If we have collected your personal data such as your name, telephone and e-mail address in order to communicate with you, we may have obtained this information from you or from another source such as property owner or the former customer. The data may also have been obtained from public and private registers. We use this information to communicate with you when, for example, we confirm a move notification or that a payment has been received by text message or e-mail.
Handing over personal data to other parties
Personal data may be handed over to other companies within E.ON or to partners. It may be because we have a partnership that requires us to share certain tasks with our partners and it may be to perform the tasks requested by the person concerned. It may also be that we use data processors. When such surrender takes place, we give clear instructions on how the receiving party should process the personal data.
When surrendering, we always take into account the laws and other provisions governing the separation between electricity trading companies and electricity grid companies. This means that personal data cannot always be provided to other E.ON companies even if the person in question had wished to do so.
Personal data is normally not provided to companies in non-EU or EEA countries. If this happens, we first ensure that all the legal conditions are met.
Security
We always take the technical and organizational measures that are possible to protect the personal data processed. Our purpose in this is to ensure that the data is not lost, destroyed, manipulated or made available to unauthorized persons. We are striving to achieve a level of safety that is sufficiently high in view of the technical possibilities available.
Deletion
We do not retain personal data for longer than necessary. When personal data is no longer needed, it is deleted or anonymized. This applies, for example, where a question received by e-mail has been answered or when a contractual relationship has ended and the parties' dealings are finalised. In some cases, data may need to be stored for a longer period of time, for example for accounting purposes.
Right to receive information (register extract) and rectification
To ask for an information request, you can contact customer service. Alternatively, you visit one of our receptions where you can apply for a register extract via a form. Bring a valid photo ID.
You have the right to request rectification or deletion of any personal data. Similarly, you can request limitation of our processing of your personal data. You also have the right to object to our processing of any personal data.
Right to Data Portability
If you have supplied certain personal data yourself, such as that you have, for example, consumed energy and thus given rise to a consumption pattern, you are entitled to dataportability. This can be used if, for example, it is appropriate to move consumption figures to a new vendor.
Complaints to the Swedish Data Protection Authority
If you are dissatisfied with our processing of existing personal data, you have the right to submit a complaint to the Swedish Authority for Privacy Protection. You do this by e-mail: imy@imy.se
Data protection officer
If you have other questions about our handling of the data available, please contact our Data Protection Officer by email: dataskyddsombud@eon.se or via our switchboard on 040-25 50 00.
Information request
Contact Customer Service
Swedish Authority for Privacy Protection (IMY)
imy@imy.se
Data Protection Officer
040-25 50 00
dataskyddsombud@eon.se
Energy solutions (Electricity trading)
Data controller: E.ON Energilösningar AB
Legal basis for our processing of personal data
For our electricity sales, it is, agreement and legitimate interest that is the legal basis for our treatment. When it comes to customer relationship management, we use a legitimate interest as a legal basis when handling personal data for marketing, profiling, newsletters, statistics and analysis, product and service development. Balancing interests means that we value our interest in implementing it and your interest based on the privacy breach that this may entail with this handling.
Purposes
We always want to provide you as a customer with relevant information, offers and service and therefore handle personal data for customer relationship enhancing purposes. An example is that through selection target our communication to you, that is, you get customized information depending on where you live, what kind of contract you have, how much electricity you consume, etc. In the context of this work, there is so-called profiling.
Profiling is an automatic processing of personal data that means that we assess your needs or characteristics based on data we have received from you and obtained from other sources. Profiling means that we weigh up different personal data and categorize them. Categorization forms different audiences with similar characteristics and needs, simply to be able to direct relevant communication to you and improve your customer experience. An example of the target group is interested in the environment. An automatic treatment means that the assessment of your characteristics and needs is done automated according to certain criteria. No natural person is involved in the categorization of each case. The criteria vary depending on the type of profiling and situation.
Profiling aims to understand what information and offers you want to receive from us and how likely you are to change your electricity supplier. Examples of targeted communication are that we send information about solar cells to customers who live in a villa, but not to customers who live in an apartment if these customers did not expressly wish it.
Categories of personal data we process are customer information, purchase information, technical information, service information, demographic and visit-information on logged-in services. Examples of data in these categories are how long you have been a customer, your consumption, your choice of products, number of facilities, where and how you live, previous purchases, which of our digital services you use, age and data aimed at estimating your household's composition and lifestyle preferences. Examples of situations where profiling is used are marketing, needs-based offers, product and service development, statistics and analysis, newsletters and other information. Personal data may be disclosed to and collected from partners and authorities.
The information and offers made in the context of profiling are available to all customers if desired.
You can report at any time that you do not want your personal data to be used for profiling. Your cancellation is valid as long as you are an electricity trading customer at E.ON or until you choose to withdraw your deregistration. To unsubscribe, please contact our customer service.
Consent
If you have previously given consent, you can easily withdraw this. For example, you may have given a special consent to profiling. If you withdraw your consent, we will not process additional personal data or update previously provided information about you if consent is a prerequisite for processing the personal data.
Deletion
Your personal data will be stored while you are a customer of ours and most data will be deleted no later than 14 months after the customer relationship ends. In some cases, we are obliged to retain certain data by law, such as invoice data, otherwise only data is stored where we have a legitimate purpose to process the data.
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e-Mobility and charging cards
Data controller: E.ON Energilösningar AB
Legal basis for our processing of personal data
For e-Mobility and our charging cards, the legal basis is agreement.
Purposes
When we process personal data in e-Mobility and for laddkonto, (charging card, app, etc.) these will be processed in order to comply with the relevant agreement. Personal data may also be used for market analysis and statistics by E.ON or one of E.ON's partners, among others partners where E.ON manages the operation of charging points and where these partners want to be able to suggest you suitable offers based on your charging of your electric vehicle.
When installing the charging box, your personal data will be provided to one of the installers with whom we cooperate.
Deletion
In the case of e-Mobility and charging account, your personal data will be stored while you have an active charging account with us. When you have not used your charging account for two (2) years, you will be deleted in our systems.
Regarding interest and installation of e-Mobility and charging box, your purchase data will be saved until the warranty period expires. If you have shown interest, the data will be stored for 3 months after you showed your interest.
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Electrical cars and their effect on future energy consumption estimates
Data controller: E.ON Energilösningar AB
Legal basis for our processing of personal data
For data that is utilized for the development of consumption estimates, the legal basis for this processing is legitimate interest. We have carefully balanced the requirements for your personal integrity when compared to the requirements of a stable electrical power supply for all consumers.
Purposes
Your personal data is used in this project to allow us to measure the effect electrical vehicles have on the grid, specifically from the point of grid connection. This information allows us to manage the grid accurately and avoid power failures or the supply of electricity with poor quality.
We do this by comparing normal consumption values (typically at your power meter) to car charger grid consumptions. The data used to do this is the registration date of the car, the car registration address and the type of electrical vehicle. This allows us to better calculate loads in the grid and better allow us to plan for maintenance and grid development requirements.
Deletion
All personal information is saved with high confidentiality at E.ON Energidistribution AB. The data is saved for a maximum of 12 months from the date we receive it.
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E.ON Home
Data controller: E.ON Energilösningar AB
Legal basis for our processing of personal data
In the case of E.ON Home, our legal basis is our agreement.
Purposes
Your personal data will be used in the E.ON Home service. Your personal data will be processed for the purpose of fulfilling the current agreement regarding E.ON Home and ensuring a future contact through more communication channels such as e-mail, telephone and physical visits. Personal data may also be used for market analysis and statistics by E.ON or one of E.ON's partners. Personal data may also be disclosed to and obtained from partners and authorities.
Deletion
In order for the E.ON Home service to be delivered, the connection between the energy solutions connected and the service is stored. Information about the production or use of the energy solution is then retrieved and stored in order to be made available as part of the service. When the service ends, an email is sent with confirmation and information that the deletion is done within 30 days and that the customer until then can change his mind. After 30 days, the account is deleted and the collected information is anonymized.
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Customer surveys
Data controller: E.ON Energilösningar AB, E.ON Energidistribution AB
Legal basis for our processing of personal data
For customer surveys, the legal basis for our processing is a legitimate interest, that is, we have carefully balanced the privacy impact for you in relation to the benefits that this investigation may ultimately bring to you and us.
Purposes
The purpose of processing your personal data in connection with surveys is to improve your experience as a customer. In some cases, the survey is not anonymous as we would like to be able to contact you after the survey is carried out if necessary. This is clear in the information. In other cases, the survey is anonymous in that we do not have access to who has answered what in the survey, at the same time that information is stored with the company that provides the tool that we use for surveys.
Deletion
As far as investigations are concerned, these will remain three months after the conclusion of the investigation. After that, your answers will be anonymized.
Data categories that we process
- Day of birth
for example; year of birth (not social security number)
- Name, title
for example; first name, surname
- Contact data – private
for example; town, district area, place, postal code, country, phone numbers, E-Mail addresses,
- Contact data – business
For example; Organisational unit, role and function, town, district area, postal code, country, E-Mail addresses, industry, business name
- Contract, billing and payment data
for example; data required for the execution and billing of a contractual relationship (for example form of contract, termination, form of payment, occupation date), form of housing, form of custermer id (business/organization/private) Offer, contract,
- Meter data, measured values
for example; measured values (Information on energy quantities or other quantities withdrawn, generated or fed in by the connection user over a certain period of time).
- Process-related data or documents
Data resulting from the purpose-oriented data processing of the respective process, for example; grid settlement area, fault and interruption history, plant (plant type), technical information about your plant (for example form of plant, form of energy), Information that is handled when you are in contact with us (for example, installation information, support matters, SMS for projects in your area)
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When you sign in to the eon.se and E.ON app
Data controller: E.ON Energilösningar AB
Legal basis for our processing of personal data
For this processing, it is your consent that is the legal basis for our processing.
More about how to withdraw your consent can be found under the heading "Energy Solutions" above.
Purposes
When you log in to the eon.se and in the E.ON app "Mitt E.ON", login information is processed together with an anonymized user-id for our analysis of the use of our services. We then use Google Analytics. This only happens if you agree to this, which you do at eon.se and in the E.ON app. It is therefore entirely voluntary to do so.
Unique identifiable information about you is then stored but only in our eon owned customer database, the data sent to our analytics tool Google Analytics is always pseudonymised, i.e. no one but we can see who the personal data relates to.
The personal data is used for statistics and follow-up as well as for profiling in order to offer you a more personalized experience on the eon.se and in the E.ON app “Mitt E.ON”.
The personal data is also used for marketing purposes.
More about profiling and how to withdraw your consent can be found under the heading "Energy Solutions" above.
Deletion
Your personal data will be stored while you are a customer and most data will be deleted no later than 14 months after the end of the customer relationship. In some cases, we have an obligation to keep certain data by law, such as invoice data, otherwise only data is saved where we have a legitimate purpose to process the data.
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Solar cells
Data controller: E.ON Energilösningar AB
Legal basis for our processing of personal data
When it comes to solar cells, our legal basis is our agreement.
Purposes
Your personal data will be used to develop, offer and install a tailor-made solar cell system. In addition, your personal data can be used to provide service to your solar cell system. Your personal data will be processed for the purpose of fulfilling the current agreement and ensuring a future contact through more communication channels such as e-mail, telephone and physical visits. Personal data may also be used for market analysis and statistics by E.ON or one of E.ON's partners. Personal data may also be disclosed to and obtained from partners and authorities.
Deletion
The Newsletter Solnytt If you have signed up for our Newsletter Solnytt, we will save your email address until you cancel your subscription. You can unsubscribe by following the link that is last in the newsletter.
Solar panel calculation by e-mail If you only want your solar cell calculation by e-mail without being contacted, we will anonymize your data immediately after your calculation has been sent to you.
Expressions of interest for solar cell Solar cells are normally a major investment, in many cases it takes a year to move from idea to decision. Therefore, we store your personal data for thirteen (13) months when you make an expression of interest about solar cells and ask us to contact you to discuss solar cells and produce a quote. We save your name, address, email and personal number (for quote and credit report). Quotations are saved for thirteen (13) months. Details of your property and solution proposals are anonymized after thirteen (13) months.
Solar cell customer In order for us to keep you up to date on your facility and provide you with the best support, we save your name, postal address, phone number and email address for twenty-five (25) years after the installation date. If you move and your property gets a new owner, we will delete your personal data.
Service Customer In order for us to provide you with the best support and service, we store your name, postal address, telephone number and e-mail address during the contract and two (2) years after the end of the service agreement in order to fulfill our obligations.
In order to meet the installation warranty of five (5) years, the product guarantees of up to twelve (12) years depending on the product and the power guarantee on the solar cell panels for twenty-five (25) years, we will save the manufacturer name, product name, serial number and your real estate plant ID for twenty-five (25) years after the installation of the solar cells has been carried out. Plant ID is a code with eighteen (18) digits used to identify your property's electrical installation.
Visualization service in the E.ON app
In order for the service to be delivered, the connection between the solar cell plant and the plant number of the property where your solar cell plant is installed is stored. Information on the amount of electricity produced and consumed is obtained from a service at the inverter manufacturer's premises and then stored in order to be made available as part of the service. In order to produce the amounts shown in the investment follow-up, the amount of electricity produced and consumed is used together with information regarding contract tariffs from the customer's electricity contract. The calculated amounts are stored for later display as part of the service. The stored data is deleted when the service is terminated.
Please note that you yourself have the opportunity to distribute content from our website through your social network. If you choose to do so, you will find more detailed information about the type, purpose and scope and continued use of your personal data in current privacy information from the party you share your information with such as Facebook, Instagram, Twitter and Google.
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Tell a friend
Data controller: E.ON Energilösningar AB
Legal basis for our processing of personal data
When it comes to Tell a friend, our legal basis is legitimate interest.
Purposes
A friend of yours has shared your personal data (name and phone number) with us as the person thought you might be interested in our product.
Deletion
If you do not show an interest in the product after we have contacted you, your personal data will be deleted within 30 days.
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Biogas
Data controller: E.ON Biofor AB
Legal basis for our processing of personal data
For our sales, it is agreements and legitimate interest that are the legal basis for our processing. When it comes to customer relationship management, we use a legitimate interest as a legal basis when handling personal data for, for example, marketing, profiling, newsletters, statistics and analysis, development of products and services. Balancing of interests means that we value our interest in implementing it and your interest based on the privacy breach that may entail with this handling.
Purposes
We always want to provide you as a customer with relevant information, offers and service and therefore handle personal data for customer relationship enhancing purposes. One example is to target our communication to you through selection, i.e. that you get customized information depending on where you live, what type of agreement you have, how much biogas is consumed, etc.
Profiling is an automatic processing of personal data that means that we assess your needs or properties based on data we have received from you and collected from other sources. Profiling means that we weigh up different personal data and categorize them. Categorization forms different target groups with similar characteristics and needs, simply to be able to target relevant communication to you and improve your customer experience. Automatic processing means that the assessment of your properties and needs is made automated according to certain criteria. No natural person is involved in the categorization of each case. The criteria vary depending on the type of profiling and situation. Profiling aims to understand what information and offers you want from us.
Categories of personal data that we process are customer information, purchase information, technical information, service information and demographic information. Examples of data within these categories are how long you have been a customer, consumption or choice of products. Examples of situations where profiling is used are marketing, needs-adapted offers, development of products and services, statistics and analysis, newsletters and other information mailings. Personal data can thus be disclosed to and collected from partners and authorities. The information and offers made within the framework of profiling are available to all customers if desired.
You can report at any time that you do not want your personal data to be used for profiling. Your deregistration is valid as long as you are a biogas customer at E.ON or until you choose to revoke your deregistration. To unsubscribe, please contact our customer service.
Consent
If you have previously given consent, you can easily withdraw this. For example, you may have given a special consent to profiling. If you withdraw your consent, we will not process additional personal data or update previously provided information about you if consent is a prerequisite for the processing of the personal data.
Deletion
Your personal data will be stored while you are a customer and most data will be deleted no later than 14 months after the end of the customer relationship. In some cases, we are obliged by law to retain certain data such as invoice data, otherwise only data is saved where we have a legitimate purpose to process the data.
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Damage to our filling stations, with more
Data Controller: E.ON Biofor Sverige AB
Legal basis for our processing of personal data
The legal basis for our service is agreement.
Purpose
The purpose of processing your personal data is to be able to handle and invoice you for the damage you have caused to our facility.
Information we process is, for example, name, address, telephone number, personal number, registration number of vehicles for which you are the owner. We have obtained the information from the Police, to which we have reported the incident in question.
Your personal data will only be handled by us, our group companies, our processors and sub-processors.
Deletion
Your personal data will be deleted one (1) week after we have been paid by the Motor Insurance Association or the police have notified that the case is closed.
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Energy distribution (Electricity grid)
Data Controller: E.ON Energidistribution AB
Legal basis for our processing of personal data
For our energy distribution, it is, agreements, legitimate interests and legal obligation that is the legal basis. In the event that we process your data with legitimate interest, we do this because we wish to calculate your facility to be able to improve your experience as a customer.
Purposes
Energy distribution, your name, personal number, energy consumption, date of occupancy, address, postal code, city and, where applicable, telephone, fax and e-mail address from yourself or from your agent who may be a moving customer or property owner. Similarly, if you move in the future, we may collect the above-mentioned information, as well as the date of removal and final billing address.
Your personal data will be processed to fulfill any contractual or regulatory obligations entered into. They may also be used for market analysis and statistics to evaluate, optimize and inform about our facility, services and products. For the updating of personal data, data may also be obtained from public and private registers.
Deletion
Your personal data will be stored while you are a customer of ours and most data will be deleted fourteen (14) months after the customer relationship ends. In some cases, we are obliged to retain certain data by law, such as invoice data, otherwise only data is stored where we have a legitimate purpose to process the data.
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Individual measurement and undermeasurement
Data Controller: E.ON Energidistribution AB and E.ON Energilösningar AB (SmartKomfort)
Legal basis for our processing of personal data
When it comes to Individual Measurement and Undermeasurement, our legal basis is our agreement.
Purposes
Your personal data will be processed to fulfill any contractual or regulatory obligations entered into. They may also be used for market analyses and statistics to evaluate, further develop and inform about services and products. Personal data can thus be disclosed to and collected from partners and authorities.
Deletion
In order to perform Individual Measurement or undermeasurement, we may need to store personal data such as address, house number, apartment number, floor, zip code, city, property designation and country. Data such as meter number, measuring point, measuring location and consumption may also need to be saved. To provide a visualization service, we may also need to store information such as username, password and move-in date. Unless otherwise stated below, these will be deleted twelve (12) months after the end of the customer relationship. In the event that the name and social security number need to be stored, these will be deleted twelve (12) months after the meter is installed. In order to account for consumption information in the form of billing data or equivalent, we need to store consumption figures, meter readings and costs. These are deleted thirty-six (36) months after the current measurement. To provide the comfort service SmartKomfort from E.ON Energilösningar AB meter data and temperature sensor ID will be saved for the duration of the contract. In some cases, we are obliged to retain certain data by law, such as invoice data, otherwise only data is stored where we have a legitimate purpose to process the data.
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Meter change electricity meter
Data Controller: E.ON Energidistribution AB
Legal basis for our processing of personal data
When it comes to the change of meter, our legal basis is our agreement and our legal obligation.
Purposes
Your personal data will be used to be able to carry out the meter change in a smooth manner and if you have given us the opportunity to save your mobile number, we will in the future be able to inform you about interruptions, inspection and troubleshooting of your meter as well as other types of important events.
Deletion
The personal data collected in connection with the meter change will only be used during the meter change itself in order to communicate with you. If you have given us the opportunity to save your mobile number, this will be saved until you ask us to delete it or for a maximum of fourteen (14) months after our customer relationship has ended.
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Customer survey meter change
Data Controller: E.ON Energidistribution AB
Legal basis for our processing of personal data
For this survey, the legal basis for our processing is a legitimate interest, we have carefully balanced the privacy impact for you in relation to the benefits that this investigation may ultimately bring to you and us. It is of course also entirely voluntary to participate in the survey.
Purposes
The purpose of processing your personal data in connection with this survey is to improve your experience as a customer. In this case, the survey is not anonymous as we would like to be able to contact you after the survey is carried out, if necessary.
Deletion
Your personal data will not be stored for more than three months after you have provided your answers. After that, your answers will be anonymized.
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Replacing district heating plant
Data controller: E.ON Energilösningar AB
Legal basis for our processing of personal data
The legal basis for processing your personal data when changing district heating plant is agreement.
Purposes
Your personal data will be processed to fulfill any contractual or regulatory obligations entered into. They may also be used for market analyses and statistics to evaluate and inform about services and products. Personal data can thus be disclosed to and collected from partners and authorities.
Deletion
Your personal data will be stored while you are a customer of ours and most data will be deleted 14 months after the customer relationship ends. In some cases, we are obliged to retain certain data by law, such as invoice data, otherwise only data is stored where we have a legitimate purpose to process the data. If you have purchased a replacement of a district heating plant, we will save your name, postal address, telephone number and e-mail address for the entire warranty period for the district heating plant, which is up to five (5) years.
The same applies to the information available on the property's conditions; size, year of construction, number of bathrooms. In the event of a change of ownership, personal data is cleared no later than fourteen (14) months after departure, after which only construction and property related data are stored. In some cases, we are obliged to retain certain data by law, such as invoice data, otherwise only data is stored where we have a legitimate purpose to process the data.
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District heating
Data controller: E.ON Energilösningar AB
Legal basis for our processing of personal data
For our district heating sales, related products and services, it is, agreement, legitimate interest and in some cases consent if you as a customer have consented to some form of additional processing such as profiling.
Purposes
Your personal data will be processed to fulfill any contractual or regulatory obligations entered into. They may also be used for market analyses and statistics to evaluate and inform about services and products. Personal data can thus be disclosed to and collected from partners and authorities.
Deletion
For those customers who connected their property to district heating from E.ON, personal data will be stored during the time you are a customer of ours, but data relating to the connection of the property as well as information about the district heating plant will be stored until further notice. In some cases, we are obliged to retain certain data by law, such as invoice data, otherwise only data is stored where we have a legitimate purpose to process the data.
For those customers who have moved into a property with district heating from E.ON connected and thus signed a change of ownership agreement in connection with the access, personal data will be stored while you are a customer with us and most data will be deleted fourteen (14) months after the customer relationship has ended. In some cases, we are obliged to retain certain data by law, such as invoice data, otherwise only data is stored where we have a legitimate purpose to process the data.
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Camera surveillance
Data controller: E.ON Värme Sverige AB
Legal basis for our processing of personal data
For camera surveillance, the legal basis for our processing is obligations that exist under the law.
Purposes
Your personal data may be processed in the form of film recordings in the event that you enter one of our facilities. This is done in order to monitor our facilities. Personal data may also be disclosed to and obtained from partners and authorities.
Deletion
In order to investigate possible crimes afterwards, E.ON has legal requirements to save recorded data for a certain period of time, depending on the object being monitored. Recorded material is stored for a maximum of 730 days for control room/operating center or other control space if the object is a protective object and a maximum of 60 days for other spaces and objects. After this time, the material must be deleted. Deletion occurs daily so that the maximum number of days is never exceeded.
Order portal (Beställningsportalen)
Data Controller: E.ON Energidistribution AB
Legal basis for our processing of personal data
For the Order Portal, the legal basis is agreement.
Purpose
The purpose of processing your personal data is that you should be able to order permissions to your employees or obtain the permissions that you need to be able to do work for us. If we do not receive your information, the work will not be able to be perfor for us.
The information we process about you is, for example, name, mobile number, e-mail, birth data, company, client, client's mobile number, city (framework agreement area) signature, KID. The information we have collected from you or from your employer in the course of the work that you do or will perform for us. If you do not provide the information to us, you will not be able to perform work for us.
Your personal data will only be handled by us, our group companies, our data processors and any possible subcontractor.
Deletion
Your personal data will be stored while you are doing the work on behalf of us and will be deleted one (1) month after your assignment has ended (in case you have applied for permission), otherwise five (5) years after the application was made by a representative (if the application was made by someone other than yourself).
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E-archive (E-arkivet)
Data Controller: E.ON Energidistribution AB
Legal basis for our processing of personal data
For the E-archive, the legal basis is agreement.
Purpose
The purpose of processing your personal data is that we should know when and who has done what in the system, eg. Logged in/out, created/edited a document, read/viewed a particular document.
The information we process is for example KID, company affiliation, E-mail address, telephone number, Department, role, eligibility, read receipt. We have collected the information from you in the course of the work that you perform or will perform for us. If you do not provide the information to us, you will not be able to do work for us.
Your personal data will be handled by us, our companies, our data processors and subcontractors.
Deletion
Login details (KID) are deleted continuously every 30 days. Other personal data is deleted 30 days after the plant has ended.
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Access Portal (Tillträdesportalen)
Data Controller: E.ON Energidistribution AB
Legal basis for our processing of personal data
For the Access Portal, the legal basis is agreement.
Purpose
The purpose of processing your personal data is to be able to grant rights for access to our electricity network facilities and to be able to manage, extend and grant new rights, as well as for control/audits and termination of rights.
The data we process are, for example, name, social security number, contact details, employer, what contract person/service works in, competence criteria (ESA, Entre), KID if used. The information we have collected from you or from your employer in the course of the work that you do or will perform for us. If you do not provide the information to us, you will not be able to do work for us.
Your personal data will only be handled by us, our group companies, our data processors and their subcontractors.
Deletion
Your personal data will be stored while you are an entrepreneur to us and will be deleted ten (10) years after they have been created in the system.
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FSEM
Data Controller: E.ON Energidistribution AB
Legal basis for our processing of personal data
For FSEM, the legal basis is agreement.
Purpose
The purpose of processing your personal data is that we should know when and who has done what in the system, eg. Logged in/out, created/edited a document, read/viewed a particular document.
Information we process is, for example, name, e-mail, address, company location, telephone number, username, password, company affiliation. The tasks we collect from you in the framework of the work that you perform or will perform for us. If you do not provide the information to us, you will not be able to do work for us.
Your personal data will only be handled by us and our group companies and our data processors and their subcontractors.
Deletion
Your personal data will be stored while you are a contractor to us and will be deleted thirty (30) days after you as a user have become inactive (not done anything in the system for three (3) months) or after information that you have terminated your employment.
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Pre-registration (Föranmälan)
Data Controller: E.ON Energidistribution AB
Legal basis for our processing of personal data
For the Pre-registration, the legal basis is agreement.
Purpose
Your personal data will be processed to be able to know that you are authorized to carry out work on our electricity network and follow-up of changes initiated by the end customer.
The data we process are, for example, names, E-mail address, certificates, social security number, address, phone number, and actor number (assigned by E.ON), certificate. The information we have collected from you in the course of the work that you perform or will perform for us. If you do not provide the information to us, you will not be able to do work for us.
Your personal data will only be handled by us and our group companies, our data processors and their subcontractors.
Deletion
Your personal data will be deleted five (5) years after your last case has been closed with us.
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Project Hub (Projektnavet)
Data Controller: E.ON Energidistribution AB
Legal basis for our processing of personal data
For the Project Hub, the legal basis is agreement.
Purpose
The purpose of processing your personal data is to fulfill our common agreement.
The data we process are e.g. name, telephone number, e-mail, position in the system and company affiliation including place of station. The information we have collected from you in the course of the work that you perform or will perform for us. If you do not provide the information to us, you will not be able to do work for us.
Your personal data will only be handled by us and our group companies, data processors and their subcontractors.
Deletion
Your personal data will be stored from the time you are an entrepreneur to us and will be deleted at the earliest in twenty five (25) years or after the installation information for which the identity relates is considered to fall outside the liability relationship stipulated in the Swedish Security Act.
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External Access for Contractors
Controller: E.ON Energidistribution AB
Legal basis for our processing of personal data
When it comes to External Access for entrepreneurs, our legal basis is legitimate interest.
Purpose
Your personal data will be processed to provide access to systems required to comply with our common agreement.
Erasure
Your personal data will be stored while you are an entrepreneur to us. The data will be deleted six (6) months after your account becomes inactive. The account will be disabled if all your permissions expire. All permissions associated with your assignment expire if you or your employer announce that you have terminated your employment or assignment. If all permissions are directly attached to a single contract, the permissions will automatically expire at the end of the contract.
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Visel
Data Controller: E.ON Energidistribution AB
Legal basis for processing
We process your personal data on the basis that it is necessary for the purposes of a legitimate interest. Our legitimate interest is to make it possible for you as a system-user to, in a secure way, help our grid customers to register a change (move in / move out) in the use of our electrical installation.
Purpose
We process your personal data in order for you to register a change (move in / move out) in the use of our electrical installation registered by your employer in the system.
We also process your personal data in order for us to know when and who has done what in the system, eg. registered a change (move in / move out) in the electrical installation registered on your employer.
Categories of personal data being processed is name, contact data, customer number and other identification numbers, data for user authentication and technical logfiles. Personal data being processes is for example name, surname, phone number, e-mail, business partner number, username, password, logfiles (time stamp, activity).
We have collected the personal data from you in connection to your registration of an user-account and use of the system. If you are not supporting us with your personal data, you are not able use VISEL, eg. use VISEL to register a change (move in / move out) in the electrical installation.
Deletion
Your personal data is being processes as long as you have an user-account for Visel and will be deleted when you have a non – active account (have not used the system for 12 months) or after we have received information from you that you have changed employer.