Legal | Integrity policy - E.ON
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Reads the integrity policy

Integrity policy

E.ON Sverige AB and our affiliates in Sweden are personally responsible for the information you provide to us on or directly to us in any other way. In this text you will find a brief description of the legislation and our way of handling personal data.

We only process personal data when we have a legitimate purpose and we always treat personal data with respect for the personal integrity. Sensitive personal data is processed only if there are particularly strong reasons and if there are legal requirements for it. We will only disclose personal data to someone outside E.ON if it is clear that the legal conditions for this are met.

Collection of personal data

We use so called cookies when visiting These cookies are used as tools for the visitor so that the person can easily access the correct information and customize the visit to individual requests. The visitor may say yes or no to cookies. The visitor can reject cookies by setting up the browser according to these requests.

The visitor can also volunteer to submit personal data to us via the website and we may also have access to personal data when someone sends their information to us by letter, email, telephone etc., or by receiving information from public records and the like.

Legal basis for the processing of personal data

The legal basis differs depending on what type of processing of personal data we carry out; it may be based on agreement, balancing of interests, legal obligation, protection of vital interests, or consent.

Information to the registrant

When personal data is provided to us, the person who provides personal data will receive information about:

  • which E.ON company is responsible for the processing of personal data.
  • for what purpose the personal data is collected.
  • other information that is necessary for the person who submits personal data to be able to exercise their rights, such as information of other recipients of the data. And also the right to apply for information and to obtain a correction.
  • if we collect the personal data ourselves and you do not know that we have that type of information, we will inform you.


We only collect personal data for certain specific and legitimate purposes. Normally, the purpose is to perform a service that the person concerned has requested. We do not process personal data for purposes that are incompatible with the original purpose. Information about the purpose in the specific case can be found, for example, in connection with e-mail forms, contract terms or the like.

Processing of personal data in a third country

Your personal data may in some cases be processed in a country outside of the EU and the EEA. We have appropriate safeguards in place to ensure safe processing. In most cases this is in the form of an approved standard agreement. You can find a copy of such agreement or other measures on our website.


If you previously have given us your consent, you can always revoke this. In that case we will not process additional personal data or update previously submitted personal data if consent is a prerequisite for processing your personal data.


In cases where personal data may be used for direct marketing, this is stated in connection with the collection of personal data. Anyone who does not want personal data to be used for direct marketing can notify us in writing.

We do not use direct marketing towards people who are not interested in this. To ensure this we match personal data against different blocking directories for direct marketing.

Services we provide

Disconnection information is a service that we provide. If you use the service, we will collect your location information via your GPS. This information is required to be able to provide information to you about current interruptions. As soon as we have received this information from you and information about current interruptions in the area has been delivered to you, the information we collected from you will be deleted.

Information to customers regarding confirmations via sms or e-mail

When communicating with you, we use personal data (for example name, telephone number and e-mail address) that we have collected from you or from another source, such as a property owner or a customer moving out. The data may also have been collected from public or private registers. We use the information to communicate with you, for example when we, via sms or e-mail, confirm a notice of moving or receipt of a payment.

Transmission of personal data to other parties

Personal data may be transmitted to other companies within E.ON or to partners. The reason for this can be that we have a co-operation that requires us to share certain information to our partners and it can be to perform the services that the person concerned has requested. When such transmission occurs, we provide clear instructions on how the receiving party shall process the personal data.

When transmission occurs, we always take into account the laws and other provisions that regulate the separation between electricity supply companies and electricity grid companies. This means personal data cannot always be provided to other E.ON companies even if the person concerned had desired it.

Personal data is usually not provided to companies in countries outside the EU or EEA. If so, E.ON first ensures that all legal conditions are met.


We always take the technical and organizational measures that are possible to protect the personal data being processed. The purpose is to ensure that the data is not lost, destroyed, manipulated or becomes available to unauthorized persons. We strive to achieve a level of security that is high enough considering the technical capabilities available.


We do not keep personal data longer than necessary. When personal data is no longer required, it is deleted or anonymized. This applies for example when a question submitted via e-mail has been answered or when a contractual relationship has terminated and the parties’ transactions are finalized. In some cases, data may need to be saved for a long time, such as for example due to accounting purposes.

Right to receive information (Registry extract) and correction

To request a registry extract, please call +46 771-22 24 24. Alternatively, please visit any of our receptions where you can apply for a registry extract by filling out a form – please bring a valid photo ID.

You have the right to request correction or deletion of personal data. You can also request certain limitations to our processing of your personal data. Further, you have the right to object to our processing of personal data.

Right to data portability

If you have provided certain personal data, for example because you have consumed energy and thereby created a consumption pattern, you have the right to data portability. You can use this for example if you want to export consumption information to a new supplier.

Complaints to the Swedish Data Protection Authority (Datainspektionen)

If you are not satisfied with our processing of personal data, you have the right to file a complaint to the Swedish Data Protection Authority (Datainspektionen). You may do so via e-mail:

Data Protection Officer

If you have further questions about our processing of personal data, please contact our Data Protection Officer via e-mail:, or via telephone: 040-255000.

This page is last updated 6 March 2019